AXA Doctor At Hand15.1.0 - App Store

AXA Doctor at Hand is a 24/7 service, available wherever and whenever you need it. From a choice of appointments with GP’s or Advanced Clinical Practitioner for advice, prescriptions, tests or eligible referrals, AXA Doctor at Hand takes care of things seamlessly.
Anytime appointments
With AXA Doctor at Hand, appointments are available 24 hours a day, seven days a week, 365 days a year. You can see GP’s and Advanced Clinical Practitioner by video or phone. Advanced Clinical Practitioner appointments are available from 8am - 10pm*
There’s no need to fit in with fixed opening hours or be left hanging on the phone to make an appointment or to get the support you need.
Hand-picked network of healthcare professionals

Appointments are with qualified doctors and advanced clinical practitioner; experienced healthcare professionals handpicked by Doctor Care Anywhere. You can even choose whether you see a male or female clinician. All our clinicians are UK-registered with either the General Medical Council (GMC) or Nursing and Midwifery Council ( NMC). They are also specially trained in virtual consultation skills, ensuring that you receive the highest quality of care during your consultation.
See a clinician from anywhere

Booking appointments through the app couldn’t be easier. AXA Doctor at Hand
appointments are usually available within a few hours, and you can join from anywhere
in the world - at home or when you’re away.
Medical records at a touch

You will have a copy of your appointment notes uploaded directly to your patient record,
so you’ve got a reminder of the conversation you had with the clinician. Your full medical
notes can be sent to your NHS GP to make sure that everyone’s in the picture. Doctor-patient confidentiality is paramount. Your notes will be stored securely in your patient record.
When asked for an activation code, activate using your AXA Health membership number if you have one (found on your AXA Health membership documentation) or, if you don’t have an AXA Health membership number, use the activation code emailed to you by Doctor Care Anywhere.
To view all the features of AXA Doctor at Hand and for more information please visit
www.doctorcareanywhere.com/axa
Full Terms and Conditions can be found at www.doctorcareanywhere.com/terms-conditions-axa

Version History This update includes a range of bug fixes and enhancements to make your experience smoother and more reliable. 15.1.0 Oct 6 We've added a new type of clinician you can book with, plus bug fixes and improvements to make the app run more smoothly. 15.0.0 Sep 15 This update includes a range of bug fixes and enhancements to make your experience smoother and more reliable. 14.9.0 Sep 8 This release includes an upgrade to our Onfido identity verification system and processes, providing enhanced user support throughout the verification journey while increasing the number of fast, automated verification decisions. 14.8.0 Aug 25 This update includes a range of bug fixes and performance improvements to make your experience smoother and more reliable. Thanks for using AXA Doctor at Hand. 14.7.0 Aug 11 We've made improvements to our appointment booking experience to help you book appointments more quickly and easily.

• Simpler, more intuitive booking
• Easier appointment selection
• Fewer steps to complete your booking
• Performance and usability improvements 14.6.0 Jul 29 This update includes a range of bug fixes and performance improvements to make your experience smoother and more reliable. Thanks for using AXA Doctor at Hand. 14.5.0 Jul 14 This update includes performance improvements and bug fixes to make the experience smoother and more reliable. 14.4.0 Jun 9 This update includes performance improvements, UI enhancements, and bug fixes to make the experience smoother and more reliable. 14.3.0 May 21 We’ve improved the user experience and stability of the service. 14.2.0 Apr 16 Improved app stability and performance. Added enhanced monitoring and crash reporting to ensure a more reliable experience. 14.1.0 Apr 8 We’ve improved the prescription experience.
Prescriptions are now more seamlessly integrated with our pharmacy partner. 14.0.0 Mar 5 We’ve improved the experience of joining appointments and increased the stability of the service.

Users should see fewer issues when joining consultations and a more reliable experience throughout their appointment. 13.3.0 Jan 22 We’ve improved the appointment joining experience and introduced a new waiting room to make it clearer and easier for patients to join their consultation. 13.2.0 12/15/2025 We’ve improved the appointment selection screen so it now shows more availability and makes it easier to find a time that works for you.

We also fixed an issue where users selecting “Other times” couldn’t see any slots if their device was set to the 12-hour clock format. 13.1.0 12/03/2025 We’ve upgraded our login experience to make signing in simpler and more secure. You can now log in using trusted external providers, powered by industry-standard authentication.

This is the first step towards a single sign-on experience, improving security, compliance, and ease of access across our services. 13.0.0 11/17/2025 We’ve made several behind-the-scenes improvements to keep things running smoothly. This update includes:
• General stability enhancements
• Bug fixes and performance improvements
• Minor UI refinements to improve your experience 12.0.1 10/02/2025 We’ve improved the booking journey for a more personal experience - the right clinician, at the right time. Easily choose your clinician type and book appointments at times that suit you. 12.0.0 09/23/2025 We’ve introduced sex at birth to support safe and accurate clinical care, and made improvements to the app experience by fixing defects for smoother booking and appointments. We hope you enjoy the update - your input helps us keep making the app better! 11.2.0 08/28/2025 Thanks to your feedback, we’ve made it easier to join your online appointment with a new waiting room, clear homepage prompts, and a handy countdown. We hope you enjoy the update - your input helps us keep making the app better! 11.1.0 06/25/2025 We are introducing additional Advanced Clinical Practitioners in the form of Physiotherapists and Mental Health Practitioners to offer more specialist support based on your health concern. We’ve also made improvements to the booking journey to make it quicker and easier to use.

We hope you enjoy the new update. Your feedback helps us make continuous improvements. 11.0.0 04/23/2025 We've made big improvements to make booking an appointment faster and easier, based on your feedback.
• We’ve streamlined the process to make it even more intuitive and hassle-free, so you can book an appointment quickly and effortlessly.

• Patients in Northern Ireland can now book appointments directly in the app, without needing to call the Patient Experience team.
We hope you enjoy the new update. Your feedback helps us make continuous improvement 10.0.0 03/20/2025 We’ve made some updates to improve your experience:
• Simplified appointment rescheduling: We've refined the rescheduling process, making it easier to select available time slots that fit your schedule.
• Booking process Improvements: Issues with appointment option toggles during booking have been resolved, ensuring a smoother booking experience.
• General enhancements: We've implemented various bug fixes and performance improvements to enhance the overall app functionality.

We hope you enjoy using our app. Your feedback helps us make continuous improvements. 9.1.0 02/20/2025 We’ve made some updates to improve your experience:

• Improved app performance and monitoring for a smoother experience.
• Resolved an issue where some users landed on the Login screen instead of the PIN screen.
• Resolved a problem where the join appointment alert pop-up displayed a different doctor’s name to the patient.

We hope you enjoy using our app. Your feedback helps us make continuous improvements. 9.0.0 12/05/2024 We’ve made some updates to improve your experience:

• Follow-up clinical updates: Now, when needed, you’ll receive additional updates from your clinician after your consultation.
• Smoother experience: We’ve fixed bugs and improved performance to keep everything running smoothly.

We hope you enjoy using our app. Your feedback helps us make continuous improvements. 8.9.0 11/14/2024